IT & Technical Support
First-Line IT Support That Never Sleeps
Resolve the repetitive tickets — password resets, VPN issues, software setup — with an AI trained on your own IT documentation. Free your team for the work that actually needs them.
Why helpdesks are overwhelmed
- IT teams spend their days on repetitive, low-complexity tickets
- Employees wait hours for simple fixes they could resolve themselves
- Knowledge lives in scattered wikis, PDFs, and the heads of senior engineers
AI-powered first-line support
- AI resolves common IT issues instantly with step-by-step guides
- Employees self-serve at any hour, from any location
- IT team focuses on infrastructure, security, and strategic projects
See It in Action
Real conversations showing how the AI chatbot responds to your customers — with answers grounded in your actual data.
VPN Connection Issues
I can't connect to the VPN from home. It keeps timing out.
I can help with VPN connection issues. Let's try a few things:
- Make sure you're using GlobalVPN v4.2+ (check via Help → About)
- Try switching to the Singapore gateway — the US gateway is under maintenance tonight
- If it still times out, restart your router and try again
Switching to Singapore gateway worked! Thanks.
Glad that worked! The US gateway maintenance should be complete by 6am tomorrow. I'll note this so the network team is aware of the impact. Anything else I can help with?
Capabilities
What It Can Do
Common Issue Resolution
Password resets, VPN setup, software installation guides — the AI walks employees through step-by-step solutions drawn directly from your IT documentation.
Software & Systems Guide
Upload user manuals, configuration docs, and troubleshooting guides. The AI helps employees navigate your tech stack without filing a ticket.
Troubleshooting Workflows
'My email isn't syncing' or 'Slack is running slow' — the AI asks diagnostic questions and provides the right fix, escalating only when it can't resolve the issue.
24/7 First-Line Support
IT issues don't follow business hours. The chatbot provides instant help at any time, so employees in different time zones are never stuck waiting for the helpdesk to open.
Getting Started
Set Up in Three Steps
Upload IT Documentation
Add troubleshooting guides, setup manuals, FAQ lists, and policy documents. Supported: PDF, DOCX, spreadsheets, Markdown, and more.
Create a Helpdesk Skill
Configure the AI's role: 'You are the IT helpdesk assistant for [Company]. Help employees resolve technical issues using our documentation. Escalate to the IT team when unsure.'
Deploy on Your Intranet
Embed the chatbot in your internal portal, Slack workspace, or share a direct link. Employees get help instantly, tickets drop immediately.
What changes
Business Impact
Password and access requests self-serve
The tickets that used to fill the queue get resolved inside the conversation.
Support that does not clock off
Someone locked out at midnight gets the same answer as someone locked out at midday.
Escalations arrive complete
When a person is needed, the ticket carries the whole conversation — nobody has to ask again.
Your runbooks do the answering
Answers come from your own documentation, so they stay correct when your documentation changes.
Let AI Handle the Routine IT Work
Upload your IT documentation, deploy the chatbot, and watch ticket volume drop from day one.