Teach Your Chatbot Exactly How to Behave
Skills let you define what your chatbot knows, how it responds, and what tools it can use — all without writing a single line of code.
Natural language instructions. Personality presets. Knowledge assignments. Tool integrations.
Quick Start
Start With a Preset or Build Your Own
Choose a ready-made skill template or create a completely custom one from scratch.
Customer Service
Optimised for support — answers enquiries, handles complaints, and escalates when needed.
Product Advisor
Guides visitors through your product catalogue with personalised recommendations.
Custom
Start from scratch and define your chatbot's behaviour entirely your way.
Full Control
Everything You Can Configure
Skills give you full control over every aspect of your chatbot's behaviour — from how it talks to what data it uses.
Natural Language Instructions
Tell your chatbot what to do in plain language — no code, no decision trees.
- Write instructions the way you'd brief a new team member
- Define topics the chatbot should and shouldn't discuss
- Set boundaries on how questions should be answered
- Update behaviour anytime with a simple text edit
AI Personality Presets
Choose a personality that matches your brand voice — professional, friendly, witty, and more.
- 9 built-in personality presets (Professional, Friendly, Witty, etc.)
- Fine-tune Creativity, Tone, and Response Length sliders
- Consistent brand voice across every conversation
- Preview personality changes before going live
Knowledge Base Assignments
Attach specific knowledge sources to each skill so your chatbot answers from the right data.
- Assign product catalogues, FAQs, or documents per skill
- Mix knowledge sources for comprehensive coverage
- Separate skills for different departments or topics
- AI only answers from assigned knowledge — never fabricates
Tool Integrations
Extend your chatbot's capabilities by connecting external tools to each skill.
- Connect Google Sheets and more
- Each skill gets its own set of tools
- Configure credentials and settings per integration
- Add capabilities without writing code
Brand Voice
Choose Your Chatbot's Personality
Pick a preset that matches your brand or fine-tune the sliders for a completely custom voice.
Professional
Formal and authoritative
Friendly
Warm and approachable
Concise
Brief and to the point
Witty
Clever and engaging
Empathetic
Understanding and caring
Enthusiastic
Energetic and motivating
Personality presets map to AI configuration settings (Creativity, Tone, and Response Length) that shape how your chatbot communicates. Every interaction reflects your brand voice — whether that's formal and concise for a law firm, or warm and enthusiastic for a retail store.
Flexible Architecture
How Skills Work Together
Assign multiple skills to a single chatbot. Each skill defines a distinct set of instructions, knowledge, and tools.
Create Skills
Write instructions in plain language, choose a personality, and attach the relevant knowledge bases and tools.
Assign to Widgets
Attach skills to your chat widgets. Each widget can have its own combination of skills, tuned for its specific purpose.
Deploy & Iterate
Your chatbot uses the combined instructions from all assigned skills. Update any skill anytime — changes apply immediately.
Real Scenarios
Skills in Action
See how businesses use skills to create chatbots for different scenarios.
E-Commerce Store
Skill: "Product Advisor"
Product catalogue attached · Enthusiastic personality
Skill: "Order Support"
FAQ knowledge base · Professional personality
Professional Services
Skill: "Consultation Booking"
Service docs attached · Empathetic personality
Skill: "General Enquiries"
FAQ + documents attached · Friendly personality