Question 1

What is Gydr?

Accepted Answer

Gydr is an AI chatbot SaaS platform that lets you deploy chatbots under your own brand — with full control over look, feel, and customer experience.

Question 2

Who is Gydr for?

Accepted Answer

Gydr is designed for online stores, service businesses (clinics, salons, consultancies), digital agencies, and enterprise customers who want to automate customer support and boost sales with AI chatbots.

Question 3

What can a Gydr chatbot do?

Accepted Answer

Gydr chatbots can automate customer support by answering common questions, recommend products based on customer needs, and provide 24/7 assistance in multiple languages.

Question 4

Is Gydr available 24/7?

Accepted Answer

Yes, Gydr chatbots operate 24/7 without breaks, ensuring your customers always get instant responses regardless of time zone or business hours.

Question 5

What languages does Gydr support?

Accepted Answer

Gydr's AI automatically detects and responds in the customer's language, including English, Malay, Chinese, and many other languages. No manual configuration is needed.

Question 6

How does Gydr differ from other chatbot platforms?

Accepted Answer

Gydr gives you two layers of branding control. From Starter and above, Widget Theme lets you brand the chatbot itself with your logo, colours, and brand name (the 'Powered by Gydr' badge is hidden on every paid plan). From Growth and above, White Label additionally rebrands your team's Console dashboard with your company's identity. Bring Your Own Model (BYOM) is also supported from the Growth plan and above.

Question 7

Can I try Gydr for free?

Accepted Answer

Yes! Gydr offers a Free plan with 500 monthly credits at no cost. You'll need to verify a payment method during signup (your card won't be charged), and then you can start building and deploying chatbots immediately.

Question 8

How do I sign up for Gydr?

Accepted Answer

Visit gydr.ai and click 'Get Started Free' to create an account. You'll need to verify your email address and complete payment verification to start using the platform.

Question 9

How do I create my first chatbot?

Accepted Answer

After signing in to the console, go to the Widgets page and click 'Create New Widget'. Configure your chatbot name, select or create a skill, and customize the appearance. Your chatbot will be ready to deploy immediately.

Question 10

How do I deploy my chatbot on my website?

Accepted Answer

You can deploy your chatbot by adding the Gydr Widget SDK script tag to your website. The SDK is a lightweight (~5KB) JavaScript bundle that creates a secure embedded chat widget. Detailed installation instructions are available in the Documentation page.

Question 11

Can I use Gydr without coding?

Accepted Answer

Yes, you can use the hosted chatbot URL to share your chatbot directly with customers via a link. For website embedding, a simple script tag is all that's needed — no complex coding required.

Question 12

How do I test my chatbot before going live?

Accepted Answer

After creating a widget, you can test it using the hosted chatbot URL before embedding it on your website. This lets you chat with your bot, verify its responses, and fine-tune its skill prompt and knowledge base without affecting your live site.

Question 13

How do I create a widget step by step?

Accepted Answer

Go to Widgets > Create New Widget. Fill in the widget name (required) and an optional description. Select at least one skill from the list — you must create a skill first if none exist. Optionally choose an AI personality preset (default is Balanced). Click 'Create Widget' and you'll be redirected to the API Keys tab with your public API key ready for deployment.

Question 14

How do I embed the widget on my website?

Accepted Answer

After creating a widget, you'll have a public API key. Go to the widget's page and click 'Connect'. Copy the embed snippet — a single script tag. Paste it into your website's HTML before the closing tag. The chatbot will appear automatically.

Question 15

What are the other ways to share my chatbot?

Accepted Answer

Besides embedding via the SDK script, you can share the hosted Chatbox Link directly (e.g., via email or social media) or download a QR Code (available as PNG or JPG) to print on materials, signage, or packaging.

Question 16

How do I set up a chatbot for my online store?

Accepted Answer

Create a widget, set up a Product Catalogue knowledge base with your products (via CSV import or manual entry), sync your knowledge base, and attach it to a skill using the Product Advisor preset. The AI will then recommend products when customers ask. Add an FAQ knowledge base for common support questions.

Question 17

How do I set up a chatbot for customer support?

Accepted Answer

Create a widget, build a Document or FAQ knowledge base with your support information, sync your knowledge base, and attach it to a skill using the Customer Service preset. The AI will answer questions based on your knowledge base content.

Question 18

What pricing plans does Gydr offer?

Accepted Answer

Gydr offers four pricing tiers: Free ($0), Starter ($49/month), Growth ($199/month), and Scale ($499/month). Organizations with needs beyond these plans can arrange a custom plan — a monthly commitment with negotiated pricing, credits, limits, and features. All plans include AI chatbot capabilities with varying credit allocations and features.

Question 19

What is included in the Free plan?

Accepted Answer

The Free plan includes 500 monthly credits, basic chatbot functionality, 7-day chat history retention, and access to all core AI features. A credit card is required for verification but you will not be charged.

Question 20

What does the Growth plan include?

Accepted Answer

The Growth plan at $199/month includes Widget Theme (chatbot branding with your colours, logo, and brand name — also available from Starter), White Label (rebrand the Console dashboard with your company's identity for every team member), the Integration API, 90-day chat history retention, and significantly more monthly credits.

Question 21

What is a custom plan?

Accepted Answer

A custom plan is a monthly commitment arranged with our team: an agreed fixed monthly price with a negotiated credit allocation, limits, features, chat history retention, and support. It sits alongside your subscription tier rather than replacing it — we offer the plan, you accept it in the Console, and the negotiated terms take effect once the first payment is collected. Talk to sales to arrange one.

Question 22

Why is a credit card required for the Free plan?

Accepted Answer

A credit card is required for identity verification to prevent abuse. Your card is verified but not charged on the Free plan. You can also request manual admin verification for offline payment arrangements.

Question 23

What are credits and how do they work?

Accepted Answer

Credits are the usage currency in Gydr. Each AI chat interaction, processing operation, and API call consumes credits. Monthly credits are allocated based on your plan tier and reset at the beginning of each calendar month.

Question 24

How many monthly credits does each plan include?

Accepted Answer

Free: 500 credits, Starter: 10,000 credits, Growth: 100,000 credits, Scale: 500,000 credits. A custom plan includes the monthly credit allocation negotiated in that plan. Credits reset on the 1st of each calendar month.

Question 25

Can I purchase additional credits?

Accepted Answer

Yes, you can purchase credit packs ranging from 50,000 to 1,000,000 credits. Purchased credits are valid for one year from the date of purchase and do not expire monthly.

Question 26

What are the credit pack prices?

Accepted Answer

Credit packs are available in five sizes: 50,000 credits for $100, 100,000 for $150, 250,000 for $200, 500,000 for $350, and 1,000,000 for $600. Partners receive a 20% discount on their primary account.

Question 27

What happens when I run out of credits?

Accepted Answer

When your monthly credits are exhausted, the chatbot will stop processing new messages. You can either wait for the next monthly reset, purchase additional credit packs, or upgrade your plan for more monthly credits.

Question 28

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time from Settings > Billing. Upgrades take effect immediately with prorated charges. Downgrades also take effect immediately on billing with a prorated credit on your next invoice. Custom plans are arranged with sales and accepted from the Upgrade page.

Question 29

How does billing work?

Accepted Answer

All subscriptions are billed monthly on the 1st of each month. Your first charge is prorated based on when you sign up. Plan changes use symmetric proration — upgrades charge the difference immediately, while downgrades apply a credit to your next invoice.

Question 30

How does proration work when I change plans?

Accepted Answer

When you upgrade, you are charged only the prorated difference for the remaining days. When you downgrade, the unused portion is credited and the prorated lower-tier amount is charged — the net credit is applied to your next invoice.

Question 31

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from Settings > Billing. Your subscription remains active until the end of the billing period. During that time you can resume to prevent downgrade. After the period ends, your account reverts to the Free plan.

Question 32

Can I resume a cancelled subscription?

Accepted Answer

Yes, if you cancel your subscription, it remains active until the end of the billing period. During that time you can resume from Settings > Billing, which reverses the cancellation and continues billing as normal.

Question 33

What payment methods are accepted?

Accepted Answer

Gydr accepts all major credit and debit cards including Visa, Mastercard, and American Express. Customers on a custom plan can arrange manual payment methods (bank transfer, cheque, invoice).

Question 34

What is 3D Secure verification?

Accepted Answer

3D Secure (3DS) is an additional layer of payment authentication required by some card issuers. During payment verification, you may be redirected to your bank's page to confirm your identity before completing setup.

Question 35

What happens if my payment fails?

Accepted Answer

If a subscription payment fails, your account enters a payment overdue state. Your chatbot will stop accepting new messages temporarily. The payment is automatically retried over approximately 4 weeks. Once payment succeeds, full access is restored immediately.

Question 36

When does my billing cycle reset?

Accepted Answer

All Gydr subscriptions are aligned to calendar months. Your billing period runs from the 1st to the 1st of the next month. Monthly credits reset at the start of each new period. Your first charge is prorated based on remaining days.

Question 37

Does upgrading or downgrading clear my data?

Accepted Answer

No, your widgets, skills, knowledge bases, and existing conversations are preserved during plan changes. Only the credit allocation and feature access change to match the new plan.

Question 38

How does the credit system work for different AI operations?

Accepted Answer

Credits are consumed for three types of operations: Chat (AI conversations), Processing (preparing knowledge base content for search), and API (external tool calls). Your usage page breaks down consumption by type.

Question 39

What is a Widget in Gydr?

Accepted Answer

A Widget is your configured chatbot instance. Each widget has its own name, appearance settings, skill configuration, AI personality, and deployment settings. You can create multiple widgets for different use cases.

Question 40

Can I create multiple chatbots?

Accepted Answer

Yes, you can create multiple widgets (chatbots) within your account. Each can have different skills, personalities, knowledge bases, and branding for different purposes or departments.

Question 41

How do I customize the chatbot appearance?

Accepted Answer

In the widget settings, you can customize colors (primary, background, text), upload your logo, set a brand name, configure the welcome message, and adjust the overall theme to match your brand identity.

Question 42

Can I remove Gydr branding?

Accepted Answer

Yes — and it's split across two features. Widget Theme (Starter and above) brands the chatbot itself with your logo, colours, and brand name; the 'Powered by Gydr' badge is hidden on every paid plan and on accounts managed by an active partner. White Label (Growth and above) goes further and rebrands the Console dashboard your team logs into — every team member of your account sees your logo and primary colour instead of Gydr's.

Question 43

What deployment modes are available?

Accepted Answer

You can deploy your chatbot as an inline embedded widget (Gydr.chatbox()), a floating chat bubble (Gydr.bubble()), or share the hosted chatbot URL directly with customers.

Question 44

Can I restrict where my chatbot appears?

Accepted Answer

Yes, you can configure domain binding to restrict your chatbot to specific domains, enforce HTTPS-only access, and set up IP range restrictions for additional security.

Question 45

Can I customize the welcome message?

Accepted Answer

Yes, each widget can have a custom welcome message that appears when a visitor first opens the chatbot. You can set this in the widget configuration alongside other appearance settings.

Question 46

Can I have different chatbots for different departments?

Accepted Answer

Yes, create separate widgets for each department (e.g., sales, support, billing). Each widget can have its own skill, knowledge bases, AI personality, and branding.

Question 47

What is the hosted chatbot URL?

Accepted Answer

Each widget has a hosted URL where the chatbot can be accessed directly without embedding it on your website. This is useful for sharing via links, QR codes, or in environments where SDK embedding isn't possible.

Question 48

Can I disable the hosted chatbot URL?

Accepted Answer

Yes, you can disable the hosted URL in widget settings so that the chatbot can only be accessed through your website's embedded SDK. This prevents direct access to the chatbot interface.

Question 49

What is the Widget SDK?

Accepted Answer

The Widget SDK is a lightweight JavaScript library (~5KB) that you add to your website to display the Gydr chatbot. It provides methods like Gydr.chatbox() for inline embedding, Gydr.bubble() for a floating chat bubble, and Gydr.identify() for visitor identification.

Question 50

What is the QR code feature?

Accepted Answer

Each widget can generate a QR code that links to its hosted chatbot URL. You can download the QR code as PNG or JPG and use it on printed materials, signage, packaging, or business cards.

Question 51

What browsers are supported?

Accepted Answer

The Gydr chatbot widget works in all modern browsers including Chrome, Firefox, Safari, and Edge. The SDK uses standard web technologies for broad compatibility.

Question 52

Can I use Gydr on mobile devices?

Accepted Answer

Yes, the Gydr chatbot widget is fully responsive and works on all mobile devices. The SDK adapts its layout for mobile screens.

Question 53

What is a Skill in Gydr?

Accepted Answer

A Skill defines your chatbot's behavior and knowledge. It includes a custom system prompt, attached knowledge bases (products, FAQs, documents), and optional plugin integrations that extend the chatbot's capabilities.

Question 54

How do I create a custom skill?

Accepted Answer

Go to the Skills page in the console and click 'Create New Skill'. Write a system prompt that defines your chatbot's personality and instructions, then attach relevant knowledge bases and configure any plugins.

Question 55

What are skill presets?

Accepted Answer

Gydr provides two built-in skill presets: Customer Service (for support-focused chatbots) and Product Advisor (for product recommendation chatbots). You can use these as starting points, or create a fully custom skill from scratch.

Question 56

Can I attach multiple knowledge bases to a skill?

Accepted Answer

Yes, a single skill can reference multiple knowledge bases of different types — product catalogues, FAQ collections, and document knowledge bases. The AI will search across all attached knowledge bases.

Question 57

What AI personality options are available?

Accepted Answer

Gydr offers 9 personality presets: Professional, Concise, Balanced, Friendly, Advisor, Enthusiastic, Creative, Empathetic, and Witty. You can also fine-tune creativity, tone, and response length with sliders.

Question 58

How do I write a good skill prompt?

Accepted Answer

Write a clear prompt that defines the AI's personality, tone, and behavior rules. Be specific about what the chatbot should and shouldn't do. The prompt is the main instruction the AI follows in every conversation.

Question 59

How does the AI chat work?

Accepted Answer

Gydr's AI reasons about the customer's question, decides which knowledge bases or tools to use, retrieves relevant information, and generates a natural response — all in a few seconds.

Question 60

Will the AI make up information?

Accepted Answer

No, Gydr has a proprietary multi-layer safety system that prevents the AI from fabricating products, prices, or information. The AI only provides answers grounded in your knowledge base data and verified tool results.

Question 61

Can the AI recommend products?

Accepted Answer

Yes, when a customer asks for product recommendations, the AI searches your product catalogue knowledge base and provides relevant suggestions with accurate details including prices, descriptions, and images.

Question 62

Does the AI respond in different languages?

Accepted Answer

Yes, the AI automatically detects the customer's language and responds in the same language. It supports English, Malay, Chinese, and many other languages without any additional configuration.

Question 63

What happens if the AI doesn't know the answer?

Accepted Answer

If the AI cannot find relevant information in your knowledge bases, it will honestly tell the customer and may suggest alternative ways to get help, rather than making up an answer.

Question 64

How does the AI handle off-topic questions?

Accepted Answer

The AI is configured with strict scope enforcement. If a visitor asks something outside the chatbot's configured knowledge domain, it will politely redirect the conversation back to relevant topics.

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