Terms of Service

1. Acceptance of Terms

By accessing or using any services provided by Code Tigris PLT (operating under the brand "Gydr"; "we", "our", or "us"), a limited liability partnership registered in Malaysia (Registration No. LLP0038657-LGN / 202404001169), including the Gydr platform, the website at gydr.ai, the console at console.gydr.ai, embeddable chatbot widgets, APIs, and all related services (collectively, the "Services"), you ("you", "your", or "Customer") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, our Sub-processor List, and our Cookie Policy, and all applicable laws and regulations. Code Tigris PLT's registered office is on file with the Companies Commission of Malaysia (SSM); the current address will be supplied on request by emailing legal@gydr.ai. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree with any of these Terms, you are prohibited from using or accessing our Services and must discontinue use immediately.

2. Description of Service

Gydr provides a fully customizable AI chatbot platform that enables businesses to create, deploy, and manage AI-powered chatbots for customer support, product recommendations, and related use cases. Our Services include chatbot creation tools, knowledge base management, AI-powered conversation capabilities, skill configuration, AI tool integrations (including connections to third-party services such as spreadsheet platforms and messaging services), partner program features, hosting infrastructure, credit-based usage billing, and related features as described on our website.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GYDR MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED IN THE SERVICES.

3. Account Registration

To use our Services, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Complete payment verification (credit card verification or administrative verification) as required

You are solely responsible for any and all actions taken through your account, whether or not authorized by you. Gydr shall not be liable for any loss or damage arising from your failure to comply with these account security obligations.

4. Subscription, Billing, and Credits

By subscribing to our Services:

• You agree to pay all fees associated with your selected plan (Free, Starter, Growth, or Scale) in accordance with the pricing published on our website at the time of purchase, or, where you have accepted a custom monthly commitment, in accordance with that commitment
• All accounts, including Free tier, require payment verification (card verification via our payment processor or manual administrative verification)
• Credit-based usage is billed according to your tier allocation; additional credits may be purchased in pre-defined packs. Credits are consumed on a per-interaction basis and calculated using token-based model weights. A minimum of one (1) credit is consumed per interaction. Different AI operations (chat inference, content embedding, and third-party API tool usage) consume credits separately and at different rates. Credit consumption rates may vary by AI model and operation type, and are subject to change
• Purchased credits expire one (1) year from the date of purchase
• Custom monthly commitment. Code Tigris PLT may offer you a bespoke plan (a "custom monthly commitment") with individually negotiated limits, features, credit allocation, and billable items, billed monthly through our payment processor at an agreed fixed amount. A custom monthly commitment is available alongside any subscription tier and is not itself a tier. An offered plan is a quote only: it grants nothing, and your existing plan, limits, features, and billing remain unchanged unless and until you accept the offer in the Console and the first payment is successfully collected. Upon collection, the negotiated limits and features take effect, the agreed amount recurs monthly until cancelled, and any limit or feature not expressly negotiated continues to follow your subscription tier. Billable items listed in a custom plan are descriptive of services included in the negotiated commitment and are not separately charged. Custom terms are governed by these Terms unless expressly overridden in a separate written agreement
• All fees are non-refundable to the fullest extent permitted by applicable law, including but not limited to subscription fees, purchased credits (whether used or unused), and any other charges
• We reserve the right to change pricing, credit allocations, and tier features at any time with thirty (30) days' prior notice
• Auto-renewal. Monthly subscriptions automatically renew at the end of each month at the then-current price unless cancelled before the renewal date through the Console. Annual subscriptions automatically renew at the end of the annual term unless cancelled at least thirty (30) days before the renewal date. We will email an annual-renewal reminder at least thirty (30) days before renewal.
• Failure to pay may result in immediate service suspension or termination without liability to Gydr
• For partner-managed accounts, billing and subscription management are handled by the respective partner

You are responsible for all applicable taxes, duties, and government-imposed fees associated with your use of the Services. Gydr is not responsible for any bank fees, currency conversion fees, or other charges imposed by your financial institution.

Partner Program: If you participate in Gydr's partner program as a reseller or distributor, you may manage accounts on behalf of your clients and allocate credits from your own balance. You are solely responsible for: (a) your relationship with your managed accounts and any representations you make about the Services; (b) the accuracy and appropriateness of credit allocations; (c) compliance with all applicable laws in your reseller or distribution activities; and (d) ensuring that your managed accounts comply with these Terms. Partner-managed accounts are subject to these Terms, and the partner assumes responsibility for their managed accounts' compliance. Gydr reserves the right to modify, suspend, or discontinue the partner program at any time.

Malaysia Service Tax (SST). Fees are exclusive of all taxes. Where Code Tigris PLT is required to charge Malaysia Sales and Service Tax (SST) under the Service Tax Act 2018 on Services provided to customers liable to SST, the tax will be added to the invoiced amount at the prevailing rate. We will issue MyInvois-compliant e-invoices where required by Malaysian law.

5. No Refund Policy

ALL FEES, CHARGES, AND PAYMENTS MADE TO GYDR ARE FINAL, NON-REFUNDABLE, AND NON-TRANSFERABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. THIS INCLUDES, WITHOUT LIMITATION:

• Subscription fees — regardless of whether you cancel early, downgrade your plan, or fail to use the Services during the billing period. No pro-rata, partial, or proportional refunds will be issued for any unused portion of a subscription period
• Purchased credits — whether used, unused, or expired. Credits are non-refundable, non-exchangeable, and not redeemable for cash or monetary value under any circumstances
• Free tier credits and allocations — are provided at Gydr's sole discretion, carry no monetary value, and are not redeemable for cash or refund
• Fees associated with account termination, suspension, or voluntary cancellation — no refunds will be issued for any reason, including but not limited to dissatisfaction with the Services, changes to the Services, or your decision to stop using the Services
• Downgrade or plan changes — if you downgrade from a higher tier to a lower tier, no credit, refund, or reimbursement will be provided for the difference in pricing or for any unused features or capacity
• Fees charged during service outages, maintenance, or periods of reduced availability

BY MAKING ANY PAYMENT TO GYDR, YOU ACKNOWLEDGE THAT ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, AND YOU AGREE TO WAIVE ANY CLAIMS FOR REFUND, REIMBURSEMENT, OR REVERSAL OF PAYMENT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Chargebacks and Payment Disputes: If you initiate a chargeback, payment dispute, or reversal of any payment made to Gydr through your bank, credit card company, or payment provider, Gydr reserves the right to suspend or terminate your account, forfeit remaining credits, and pursue recovery of all amounts owed together with any fees, costs, and expenses incurred as a result (including chargeback fees, administrative costs, and reasonable legal fees). We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback. Filing a chargeback without first attempting to resolve the matter with Gydr may be treated as a breach of these Terms.

Statutory carveout. Nothing in this Section limits or excludes any rights you may have that cannot be limited or excluded under mandatory consumer-protection law in your jurisdiction, including (for Malaysian consumers) the Consumer Protection Act 1999, or under the Contracts Act 1950. Where any clause of this Section is held unenforceable in a particular jurisdiction, the remainder of the Section remains in force.

6. Acceptable Use

You agree not to use our Services to:

• Violate any applicable local, national, or international laws or regulations
• Infringe on any intellectual property, proprietary, or privacy rights of any third party
• Transmit, distribute, or store material that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, fraudulent, invasive of privacy, hateful, or racially, ethnically, or otherwise objectionable
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with, disrupt, or overload the Services or related infrastructure
• Use the Services for spam, unsolicited communications, or phishing
• Collect or harvest end-user data without proper legal basis and consent
• Deploy chatbots that provide medical, legal, financial, or other professional advice without appropriate disclaimers and qualifications
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services
• Sublicense, resell, or redistribute the Services except as expressly authorized under a partner agreement
• Use the Services or any Confidential Information of Gydr to develop a product or service that is substantially similar to and directly competitive with the Services, except as expressly permitted by applicable law (including any statutory interoperability or research exceptions)
• Circumvent any usage limits, rate limits, or security measures

Violation of these acceptable use provisions may result in immediate suspension or termination of your account without refund, and you shall be liable for all damages arising from such violations.

7. AI-Generated Content Disclaimer

Our Services utilize artificial intelligence and machine learning technologies, including third-party foundation models, to generate chatbot responses. You expressly acknowledge and agree that:

• AI-generated responses may be inaccurate, incomplete, outdated, misleading, biased, or otherwise unsuitable for any particular purpose
• AI-generated content does not constitute professional advice of any kind, including but not limited to legal, medical, financial, tax, or therapeutic advice
• You are solely responsible for reviewing, validating, and approving all AI-generated content before it is presented to or relied upon by end users
• You are solely responsible for providing appropriate disclaimers to your end users regarding the nature and limitations of AI-generated content
• The performance, accuracy, and availability of AI models may vary and are subject to the terms and limitations of third-party model providers
• Gydr does not control the outputs generated by third-party AI models and cannot guarantee specific outcomes

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GYDR DISCLAIMS ALL LIABILITY FOR ANY HARM, DAMAGES, LOSSES, COSTS, OR ADVERSE CONSEQUENCES ARISING FROM OR RELATED TO AI-GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO INCORRECT INFORMATION, INAPPROPRIATE RESPONSES, HALLUCINATED DATA, MISSED OR DELAYED RESPONSES, OR ANY ACTIONS TAKEN IN RELIANCE ON AI-GENERATED OUTPUT. YOU ACKNOWLEDGE AND ACCEPT THE INHERENT RISKS ASSOCIATED WITH AI-GENERATED CONTENT.

8. No Guarantee of Business Outcomes

Gydr does not make any representations, warranties, or guarantees regarding the business outcomes, results, or benefits you may achieve from using the Services. Without limitation, Gydr does not guarantee that use of the Services will result in increased sales, revenue, customer satisfaction, cost savings, reduced support volume, improved response times, or any other business metric.

Any examples, case studies, testimonials, or projections shared on our website or marketing materials are for illustrative purposes only and do not constitute a guarantee of similar results. Your results may vary based on numerous factors, and Gydr shall not be liable for your failure to achieve any particular outcome.

9. Customer Responsibilities and End-User Data

When you deploy chatbot widgets using our Services, you act as the data controller for all personal data collected from your end users. You are solely responsible for:

• Complying with all applicable data protection and privacy laws in all jurisdictions in which you operate, including but not limited to GDPR, Malaysia PDPA, CCPA, LGPD, POPIA, and any other applicable regulations
• Providing clear and conspicuous privacy notices and disclosures to your end users, including disclosure of visitor tracking, conversation recording, and AI-powered responses
• Obtaining all necessary consents from your end users for data collection, AI processing, and any visitor identification or tracking
• Ensuring that the content, training data, knowledge bases, and product catalogues you upload do not violate any third-party rights or applicable laws
• Implementing adequate safeguards for any sensitive data processed through the chatbot
• Responding to end-user data subject requests (access, deletion, correction, portability)
• Understanding and accepting the chat data retention periods applicable to your subscription tier, and informing your end users accordingly
• Ensuring that any third-party service credentials you provide for AI tool integrations are valid, authorized, and used in compliance with the respective third-party service's terms
• Maintaining all required records of processing activities

10. Intellectual Property

The Gydr platform, including all original content, features, functionality, software, design, trademarks, trade names, logos, and documentation, is and shall remain the exclusive property of Gydr and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any right, title, or interest in or to the Services except for the limited license to use the Services in accordance with these Terms.

You retain ownership of all content you upload, create, or transmit through the Services ("Your Content"). By uploading Your Content, you grant Code Tigris PLT a non-exclusive, worldwide, royalty-free, sublicensable (only to our sub-processors as listed at /sub-processors) licence to host, process, store, transmit, display, and otherwise use Your Content solely as necessary to provide the Services to you and to operate the Services for our customers, and to comply with applicable law.

No training use of Customer Content. Except with your express written consent, Code Tigris PLT will NOT use Your Content (including chat messages, knowledge-base documents, product catalogues, end-user conversations, or any data routed through BYOM) to train, fine-tune, evaluate, or develop any artificial intelligence or machine-learning model.

Anonymised or aggregated data that does not identify you, Your Content, any individual user, or any end-user may be used by us for operational, analytics, and service-improvement purposes.

11. Knowledge Base, Uploaded Content, and Embeddings

You may upload documents, product catalogues, and other content to the platform for use in knowledge bases and AI-powered retrieval. By uploading such content:

• You represent and warrant that you own or have all necessary rights, licenses, and permissions to upload, process, and use such content, and that it does not infringe any third-party intellectual property, privacy, or other rights
• You acknowledge that uploaded content may be transformed into vector embeddings (mathematical representations) for AI-powered retrieval purposes
• You are solely responsible for the accuracy, legality, and appropriateness of all content you upload, including product descriptions, pricing, images, and metadata
• Gydr does not guarantee the accuracy or completeness of retrieval results generated from your uploaded content
• Bulk operations (such as CSV import and export) are provided as a convenience and you are solely responsible for validating the data before and after such operations
• Upon termination of your account, uploaded content, vector embeddings, and associated assets may be permanently deleted after the applicable retention period

Gydr disclaims all liability for any errors, inaccuracies, or omissions in AI-powered retrieval results, product recommendations, or chatbot responses derived from your uploaded content.

12. API Access and Usage

If you are granted access to Gydr's APIs, you agree to: (a) keep your API keys confidential and not share them with unauthorized parties; (b) comply with all applicable rate limits and usage quotas; (c) not use the APIs to develop a competing product; (d) accept that API access may be throttled, suspended, or revoked at Gydr's sole discretion; and (e) bear full responsibility for all activity conducted through your API keys. Gydr is not liable for any unauthorized use of your API keys resulting from your failure to maintain their confidentiality.

13. Team Members and Multi-Account Access

You may invite team members to access your account under defined roles (Owner, Admin, or Member). The account owner is solely responsible for: (a) all actions taken by invited team members, regardless of their assigned role; (b) ensuring that team members comply with these Terms; (c) promptly revoking access for team members who no longer require it; and (d) any liabilities arising from team member actions. Users may belong to multiple accounts, and each account is independently bound by these Terms.

14. Widget Deployment, Security Configuration, and AI Tool Integrations

When deploying chatbot widgets (embedded, hosted, or chat bubble), you are solely responsible for: (a) configuring domain binding, HTTPS enforcement, and IP allowlists to restrict unauthorized access; (b) securing your installation credentials; (c) ensuring that your widget deployment complies with applicable laws in all jurisdictions where it is accessible; (d) monitoring and managing end-user interactions with your deployed chatbots; and (e) any claims, liabilities, or damages arising from the operation of chatbots hosted at Gydr-provided URLs or embedded on your websites. Gydr provides security configuration options as tools but does not guarantee their effectiveness against all threats.

If you configure AI tool integrations that connect your chatbot to third-party services (such as spreadsheet platforms or messaging services), you are solely responsible for: (a) the validity and authorization of any credentials or API keys you provide; (b) compliance with the third-party service's terms of use and applicable data protection requirements; (c) any data transmitted to or received from such third-party services, including any end-user personal data; (d) any costs, charges, or fees incurred through the use of third-party services; and (e) any claims or liabilities arising from the interaction between your chatbot and third-party services. Gydr facilitates these integrations as a convenience and disclaims all liability for the availability, accuracy, performance, or data handling practices of any third-party service.

15. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference. You acknowledge and agree that Gydr may process, store, and transfer data in accordance with its Privacy Policy. You are responsible for ensuring that your use of our Services complies with all applicable data protection laws and regulations.

16. Service Availability and Support

While we strive to provide reliable Services, you expressly acknowledge and agree that:

• The Services are provided without any guarantee of uptime, availability, or uninterrupted access
• We may perform scheduled or unscheduled maintenance that may temporarily affect service availability without liability
• Support availability and response times vary by subscription tier and are not guaranteed
• We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, and without liability to you
• Service performance may be affected by factors outside our control, including third-party service providers, internet connectivity, and force majeure events
• We do not guarantee that the Services will meet your specific requirements or expectations

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. GYDR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE PRACTICE; (C) WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR VIRUS-FREE; (D) WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, RELIABLE, OR COMPLETE; (E) WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED CONTENT; AND (F) WARRANTIES THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM GYDR OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GYDR, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, GOODWILL, OR ANTICIPATED SAVINGS
• ANY LOSS OF DATA, USE, OR OTHER INTANGIBLE LOSSES
• ANY LOSS ARISING FROM UNAUTHORIZED ACCESS TO, ALTERATION OF, OR LOSS OF YOUR DATA OR TRANSMISSIONS
• ANY DAMAGE ARISING FROM THE CONDUCT OF ANY THIRD PARTY, INCLUDING AI MODEL PROVIDERS
• ANY DAMAGE ARISING FROM RELIANCE ON AI-GENERATED CONTENT OR CHATBOT RESPONSES
• ANY DAMAGE ARISING FROM SERVICE INTERRUPTIONS, DELAYS, OR FAILURES
• ANY DAMAGE ARISING FROM END-USER INTERACTIONS WITH CHATBOTS DEPLOYED THROUGH YOUR ACCOUNT

REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE), EVEN IF GYDR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL GYDR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO GYDR DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

Carveouts. The aggregate liability cap in this Section does NOT apply to:

• (a) liability under Section 19 (Indemnification) where Code Tigris PLT is the indemnifying party for any infringement by the Services of a third party's intellectual-property rights;
• (b) liability arising from Code Tigris PLT's gross negligence, wilful misconduct, or fraud (to the extent applicable law does not permit such liability to be limited); and
• (c) liability for breach by Code Tigris PLT of express confidentiality obligations under a separately signed Master Subscription Agreement or Data Processing Addendum.

All other limitations in this Section apply notwithstanding the failure of essential purpose of any limited remedy.

19. Indemnification

You agree to defend, indemnify, and hold harmless Gydr, its affiliates, and their respective officers, directors, employees, agents, contractors, partners, suppliers, and licensors (collectively, the "Gydr Parties") from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms or any applicable law or regulation; (c) your violation of the rights of any third party, including intellectual property, privacy, or publicity rights; (d) the content, training data, knowledge bases, or product catalogues you upload, create, or transmit through the Services; (e) the deployment, operation, or use of chatbots created through your account, including any claims by your end users; (f) any claim that Your Content infringes or misappropriates any third-party rights; (g) your failure to comply with applicable data protection laws regarding your end users' data; (h) any action or inaction by your end users in reliance on AI-generated content from chatbots deployed through your account; (i) any unauthorized use of your API keys or account credentials resulting from your failure to maintain their confidentiality; or (j) your use of AI tool integrations with third-party services, including any data transmitted through such integrations and any violation of third-party terms of service. This indemnification obligation shall survive the termination or expiration of these Terms.

20. Termination

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach or suspected breach of these Terms
• Conduct that we believe is harmful to other users, Gydr, or third parties
• Non-payment of applicable fees
• Requests by law enforcement or government agencies
• Discontinuation or material modification of the Services
• Unexpected technical or security issues

Convenience termination by Gydr. Where Code Tigris PLT terminates a paid subscription for reasons not attributable to your breach (including for our convenience or because we are discontinuing the Services), we will provide at least thirty (30) days' written notice to the email address associated with the account and refund any prepaid but unearned subscription fees on a pro-rata basis. This paragraph does not apply to free-tier accounts, which may be terminated at any time without notice.

Upon termination: (a) your right to use the Services ceases immediately; (b) we may delete your account data, uploaded content, vector embeddings, stored assets, and associated records after a reasonable retention period (typically 30 days), unless a longer retention is required by law; (c) all fees owed become immediately due and payable; (d) unused credits are forfeited and non-refundable; and (e) the provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 5, 7, 8, 10, 11, 17, 18, 19, 23, 24, 25, 26, 27, and 28.

21. Modifications to Terms and Services

Gydr reserves the right to modify, update, or replace these Terms, the Services, pricing, features, subscription tiers, credit allocations, or any aspect of our platform at any time and at our sole discretion. For changes that materially affect your rights or obligations under these Terms — including any change to pricing, credit allocations, subscription tier features, refund policy, limitations of liability, indemnities, governing law, or dispute resolution — we will provide at least thirty (30) days' notice via email and in-product notice before the changes take effect. Other (non-material) changes become effective immediately upon posting. We will update the "Last updated" date to reflect the date of the most recent revision. Your continued use of the Services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Services.

22. Force Majeure

Gydr shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Gydr's reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, network infrastructure failures, internet or telecommunications failures, power outages, strikes, shortages of materials, cyberattacks, changes in law or regulation, actions or inactions of third-party AI model providers, government shutdowns, or any other events beyond Gydr's reasonable control.

23. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict-of-law provisions. Subject to the arbitration agreement in Section 24, the courts of Malaysia have exclusive jurisdiction for: (a) the grant of injunctive or other equitable relief by either party to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or confidential information; and (b) the recognition and enforcement of an arbitral award rendered under Section 24.

24. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties for a period of thirty (30) days from the date a party gives written notice of dispute. If the dispute is not so resolved, either party may submit the dispute to binding arbitration administered by the Asian International Arbitration Centre (AIAC) under the AIAC Arbitration Rules 2023 (or the rules then in force at the time the notice of arbitration is issued). The seat of arbitration shall be Kuala Lumpur, Malaysia. The arbitration shall be conducted in English by a sole arbitrator appointed in accordance with the AIAC Rules. The arbitral award is final and binding on both parties.

CLASS ACTION AND JURY TRIAL WAIVER: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND GYDR EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

25. Waiver of Claims

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU RELEASE AND DISCHARGE THE GYDR PARTIES FROM ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICES; (B) ANY AI-GENERATED CONTENT, INCLUDING ITS ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY; (C) ANY ACTIONS TAKEN BY YOUR END USERS IN RELIANCE ON CHATBOT RESPONSES; (D) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (E) ANY SERVICE INTERRUPTIONS, DOWNTIME, OR PERFORMANCE ISSUES; (F) ANY THIRD-PARTY SERVICES, PRODUCTS, OR CONTENT ACCESSED THROUGH THE SERVICES; (G) ANY LOSS OF CREDITS, DATA, OR BUSINESS OPPORTUNITIES; (H) ANY DATA TRANSMITTED THROUGH AI TOOL INTEGRATIONS WITH THIRD-PARTY SERVICES; AND (I) ANY OTHER MATTER RELATING TO THE SERVICES. THIS WAIVER APPLIES REGARDLESS OF THE CAUSE OF ACTION OR THEORY OF LIABILITY.

26. Assumption of Risk

You expressly acknowledge and assume all risks associated with using the Services, including but not limited to: (a) the risk that AI-generated chatbot responses may contain errors, inaccuracies, or inappropriate content; (b) the risk that the Services may experience downtime, data loss, or security incidents; (c) the risk that third-party AI model providers may change, limit, or discontinue their services; (d) the risk that changes in laws or regulations may affect the permissibility of using AI-powered chatbots in your jurisdiction; and (e) the risk that end users may rely on chatbot responses in ways that cause harm. You agree that Gydr shall bear no responsibility or liability for any such risks or their consequences.

27. Export Compliance

You shall not use, export, re-export, import, or transfer the Services in violation of any applicable export-control or sanctions law, including but not limited to Malaysia's Strategic Trade Act 2010 and its Strategic Items Lists, the United States Export Administration Regulations, the European Union's dual-use regime, and equivalent regimes in jurisdictions where the Services are used. You represent that you are not located in, under the control of, or a national or resident of any country to which export of the Services would be prohibited, and that you are not listed on any applicable denied-party list.

28. White Label and Bring Your Own Model (BYOM)

28.1 White Label / Custom Branding.

Customers on the Growth or Scale tier, customers whose custom monthly commitment includes White Label, and customers on any other plan where Code Tigris PLT makes the White Label feature available, may use Code Tigris PLT's White Label functionality to deploy chatbots and the Gydr console under their own brand. Subject to your compliance with these Terms, Code Tigris PLT grants you a non-exclusive, non-transferable, non-sublicensable, royalty-free, limited licence to use the Services under your own branding for the duration of your active subscription. This licence terminates immediately upon termination of your subscription. You are solely responsible for: (a) all claims, liabilities, and obligations arising from the end-user experience of chatbots and console deployments under your brand; (b) the accuracy of all representations you make to your end users about the nature, capabilities, and limitations of the chatbot and the underlying AI technology; and (c) any infringement claims arising from your selected branding, trademarks, or trade dress.

28.2 Bring Your Own Model (BYOM).

Customers on the Growth or Scale tier, customers whose custom monthly commitment includes BYOM, and customers on any other plan where Code Tigris PLT makes BYOM available, may configure the Services to route the user-facing chat LLM to an LLM provider account that they control ("BYOM"). Auxiliary models (planner, history compressor, language detector, embeddings, retrieval, rerank, and asynchronous judge) remain on Code Tigris PLT's primary AWS Bedrock infrastructure. When you enable BYOM, you are solely responsible for: (a) the performance, accuracy, availability, retention, and compliance of the BYOM provider; (b) compliance with the BYOM provider's terms of service; (c) any costs, charges, or fees incurred through use of the BYOM provider; (d) any claims arising from outputs generated via BYOM, including hallucination, defamation, infringement, or harmful content; (e) any data routed to the BYOM provider, including end-user personal data; and (f) any data-protection notices required to be given to end users about the BYOM data flow. Code Tigris PLT provides the integration infrastructure only and makes no representations or warranties regarding any specific BYOM provider.

28.3 Survival.

The licence and obligations in Sections 28.1 and 28.2 survive termination to the extent necessary to give effect to indemnities, releases, and continuing brand-distancing duties.

29. Third-Party Services

The Services may integrate with or rely upon third-party services, including but not limited to cloud infrastructure providers, payment processors, AI model providers, analytics services, and external platforms accessible through AI tool integrations (such as spreadsheet services and messaging platforms). Gydr is not responsible for the availability, accuracy, security, or data handling practices of any third-party services. Your use of third-party services is governed by their respective terms and policies. Where you configure AI tool integrations that connect to third-party services using your own credentials, you accept sole responsibility for that connection and any data exchanged. Gydr may add, modify, or discontinue support for specific third-party integrations at any time without liability. Gydr disclaims all liability for any damages, losses, or harm arising from your use of or reliance on third-party services, whether or not such services are integrated with or recommended by Gydr.

30. Beta and Preview Features

Gydr may from time to time offer beta, preview, experimental, or early-access features ("Beta Features"). Beta Features are provided "AS IS" without warranty of any kind and may be modified, suspended, or discontinued at any time without notice. Beta Features may contain bugs, errors, or inaccuracies and may not perform as expected. You use Beta Features at your sole risk. Gydr shall have no liability of any kind for any damages, losses, or harm arising from your use of Beta Features, and all disclaimers, limitations of liability, waivers, and indemnification obligations in these Terms apply with full force to Beta Features.

31. Severability

If any provision of these Terms is held to be invalid, unenforceable, or void by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

32. Electronic Communications Consent

By creating an account or using the Services, you consent to receive electronic communications from Gydr, including email notifications, service announcements, billing statements, legal notices, and administrative messages. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You are responsible for maintaining a valid email address in your account.

33. Notices

All notices from Gydr to you may be delivered by email to the address associated with your account, by posting on our website, or through in-app notifications. Notices shall be deemed received upon sending (for email), upon posting (for website notices), or upon display (for in-app notifications). All notices from you to Gydr must be submitted through our Contact Us page or by emailing legal@gydr.ai.

34. Assignment

You may not assign, transfer, or delegate these Terms or any of your rights or obligations hereunder without the prior written consent of Gydr. Gydr may freely assign, transfer, or delegate these Terms or any of its rights and obligations hereunder without restriction and without notice to you, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section shall be null and void.

35. Independent Contractors

The relationship between you and Gydr is that of independent contractors. Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, franchise, or agency relationship between you and Gydr. Neither party has the authority to bind the other or to incur obligations on behalf of the other.

36. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices, agreements, or policies published by Gydr on the Services, constitute the entire agreement between you and Gydr regarding the use of the Services and supersede all prior and contemporaneous agreements, proposals, representations, warranties, and understandings, whether written or oral, with respect to the same subject matter. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Gydr's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

37. Notice and Takedown of Allegedly Infringing Content

If you believe that content uploaded to or transmitted through the Services by another user infringes your copyright, trademark, or other intellectual-property right, you may submit a written notice to legal@gydr.ai with subject line "IP Takedown Notice". The notice must include:

• Your full legal name and contact information.
• A description of the work allegedly infringed.
• The location (URL or other identifier) of the allegedly infringing content.
• A statement, under penalty of perjury (where applicable), that you have a good-faith belief that use of the content is not authorised by the rights-holder, its agent, or the law.
• A statement that the information in the notice is accurate and that you are authorised to act on behalf of the rights-holder.
• Your physical or electronic signature.

Upon receipt of a complete notice, Code Tigris PLT will temporarily remove or disable access to the allegedly infringing content and notify the customer who uploaded it. The customer may submit a counter-notice in similar form; upon receipt of a valid counter-notice, content may be restored. Repeat infringers will have their accounts terminated. Code Tigris PLT does not warrant the accuracy of any takedown decision and reserves the right to seek attorneys' fees for materially false notices.

38. Contact Information

Code Tigris PLT (LLP0038657-LGN / 202404001169) — Malaysia

All notices, legal correspondence, and inquiries under these Terms should be sent by email:

• General Terms / Legal Notices: legal@gydr.ai
• Data Protection Officer: privacy@gydr.ai

Where service of legal process or other formal postal correspondence is required, please first email legal@gydr.ai to receive our current registered-office address in writing. Code Tigris PLT's registered office is also recorded on the public SSM register under LLP No. LLP0038657-LGN.

39. Changelog

• v2.1 — 13 July 2026 — Plan structure corrected: subscription tiers are Free, Starter, Growth, and Scale. Bespoke arrangements are described as a custom monthly commitment — a plan offered by Code Tigris PLT, accepted by the customer, and billed monthly at an agreed fixed amount, whose negotiated limits and features take effect only once the first payment is collected (Section 4). White Label and BYOM eligibility (Section 28) restated accordingly.
• v2.0 — 28 May 2026 — Substantial rewrite aligned with the 2026-05-27 legal audit: Code Tigris PLT entity identification, auto-renewal clause, Malaysia SST treatment, statutory carveout on no-refund policy, narrowed anti-competition restriction, no-training-on-customer-content commitment, three liability-cap carveouts, convenience- termination 30-day notice, material-change 30-day notice, AIAC arbitration in Kuala Lumpur under AIAC Rules 2023, Strategic Trade Act 2010 reference, White Label and BYOM rework with plan-based gating, and Notice-and-Takedown procedure.
• v1.0 — 26 February 2026 — Initial publication.