v2.5.5

Changed

• Hardened widget security — Strengthened the protections around the embedded widget's handling of visitor information and custom branding assets, backed by an expanded automated test suite that guards every supported embedding method.

Fixed

• Visitor details preserved exactly — Visitor names, emails, phone numbers, and company names containing spaces or hyphens were being altered before reaching your conversations (for example, a two-word name arriving joined together). Details you pass to the widget now come through exactly as entered.
• Widget recovers from network hiccups — A brief connection blip while your page loaded could previously leave the chat widget missing until the visitor refreshed. The widget now retries automatically and loads normally.
• No more endless loading spinner — If the chat genuinely can't load (for example, a restrictive site configuration), visitors now see a clear "Chat is currently unavailable" message instead of a spinner that never resolves.
• Chat loads in page-builder previews — The widget could get stuck loading when your page ran inside certain preview or sandboxed environments (such as site-builder preview panes). It now starts correctly there too.
• Custom launcher icons fall back gracefully — An invalid custom icon or an image that fails to load now shows the default chat icon instead of a broken graphic.

Fixed

• Embedded chatbot not appearing — Websites embedding the chatbot with the standard script snippet (the tag with your API key) could fail to show the chat bubble or chat window. The snippet now activates reliably again. Integrations that start the chatbot from their own code were not affected.
• Unnecessary download prompt in the Console on mobile — On some mobile browsers, opening the Console could trigger a small, harmless file-download prompt that overlapped the support chat bubble. Payment-security scripts now load only on billing pages, removing the prompt everywhere else while keeping payment fraud protection fully intact.

Fixed

• Embedded widget on older Safari and iOS — On Safari and iOS versions below 16.4, the embedded chat widget could fail to load and appear blank after the v2.5.1 update. The widget now loads correctly on these browsers.
• More accurate replies to combined requests — When a visitor's message combines a question with an action in the same turn, the assistant now verifies its answer more reliably instead of over-correcting it.
• Account switching visuals — When switching between accounts in the Console, the loading overlay now shows the look of the account you're switching to, not the one you're leaving.

Fixed

• Forms no longer arrive with the answer attached — When your chatbot asks a question with a form (a clarifying choice, a location confirmation, a booking detail), it now waits for the visitor's response instead of sometimes answering in the same message. Asking and answering are now cleanly separated turns.
• Product prices follow the visitor's locale — Prices shown in chat now format according to each visitor's own regional settings.
• Cleaner replies — Removed rare cases where internal notation could appear inside a chat reply.

What's New

Changed

• Redesigned knowledge editing — The forms for adding and editing products, FAQs, documents, and locations are now multi-column workbenches, making it faster and easier to fill in and review your knowledge base content.

Fixed

• Global outlet questions answer correctly — When a visitor asks a general question about all your locations (like which outlet has a particular feature), your chatbot no longer narrows the answer to a single saved location.
• Deleted knowledge is fully removed — Items you delete from your knowledge base, including in bulk, are now cleared from search right away, so removed content no longer appears in answers.
• More accurate, better-grounded answers — A round of answer-quality improvements: your chatbot stays closer to your knowledge base, matches product requests more precisely, and won't add unsolicited disclaimers.

What's New

Changed

• Improved Credit Efficiency — Your credits now go further, with more chat messages and AI-powered responses delivered per credit.
• Clearer Payment Summaries — Plan confirmation and upgrade modals now show a more detailed breakdown of what you'll be charged and when.

Fixed

• Partner Pricing Display — Partner discount pricing now shows correctly only on the primary account, with centered discount cards and banners, and updated discount text across all supported languages.
• Custom Plan Banner — Custom plans now appear as a hero banner above the standard tier options, and the "current plan" badge updates correctly after switching plans.
• Mid-Cycle Plan Changes — Proration during mid-cycle plan changes now uses invoice-level adjustments for accurate billing.

What's New

Fixed

• More accurate chat responses — Your chatbot now correctly declines with "I don't have that information" when it genuinely cannot find an answer, instead of guessing or making something up. It no longer claims your knowledge base is missing information when it actually has it. And it stays focused on your content — it won't volunteer unsolicited professional-disclaimer boilerplate unless your own knowledge base already includes that language.
• Product editing: clearer errors and unblocked legacy items — When saving a product fails, you now see exactly which field needs attention and what the character limit is, rather than a generic error. Products written before character limits were enforced can now be edited again without being blocked by their own legacy content.
• Plugin configurations restored — Some plugin configurations that were set up before early July appeared to vanish silently. They have been recovered and are now visible again in your plugin settings.
• Form behavior improvements — When your chatbot creates more questions than fits in one form, the overflow now carries over to the next form instead of being lost. Earlier answers no longer interfere with the chatbot authoring the next form's questions.

Breaking Changes

• BYOM is now Growth+ — Bring-your-own-model is available on Growth+ plans and above. If your account is on a Starter plan or below using BYOM, you will need to upgrade to continue using this feature. BYOM access stops automatically on downgrade, and your chatbot will continue answering using Gydr's built-in model.

What's New

Changed

• Goodbyes recognised in any language — when a visitor says they're done, the end-of-chat confirmation now appears regardless of the language they're chatting in.

Fixed

• Replies match your visitor's language — your chatbot no longer drifts into the language your knowledge base happens to be written in. A visitor who writes in Malay gets a reply in Malay, even when your content is in English.
• No more stray conversation labels — replies occasionally began with leftover formatting like a speaker label. That's gone, in every language.
• Renaming a chatbot stays in your draft — editing a saved configuration's name or description no longer changes your live chatbot. Your published chatbot keeps its name until you publish the change.
• Access restored correctly after a payment issue — custom-plan accounts now regain their full credits and features as soon as payment is resolved.
• Partner-managed accounts stay active — accounts remain usable after a partner is removed from them.
• Cancelling a custom plan works on every base plan — cancellation no longer gets stuck for some accounts.

What's New

Changed

• More accurate answers across your whole knowledge base — your chatbot now applies a consistent relevance standard to every knowledge type (products, FAQs, documents, and locations), so visitors get stronger, on-topic answers and fewer loosely-related results slip through.

Fixed

• Multilingual greetings routed correctly — fixed an issue where an opening greeting in some languages could be misrouted, so conversations now start smoothly regardless of the visitor's language.
• Steadier answer generation — resolved a rare case that could interrupt how the chatbot assembled a response, making replies more consistently reliable.

What's New

Changed

• Faster chatbot replies — conversations feel noticeably quicker, especially during back-and-forth exchanges.
• Redesigned widget editor — a clearer two-row layout separates your live chatbot from your in-progress edits, so you always know exactly what your visitors are seeing.

Fixed

• Test widget no longer gets stuck — the preview no longer hangs on "Thinking…" when a test message fails, so you can keep iterating.
• More reliable in-chat forms — forms your chatbot presents mid-conversation now recover cleanly, so visitors aren't left on a stalled step.
• Better answers across languages — your chatbot more reliably draws on your knowledge base when a visitor writes in a different language than your content.
• Steadier connections — the chatbot recovers gracefully from brief connectivity blips during a conversation.

What's New

Changed

• Test with your real integrations active — test conversations now run your connected plugins and integrations, so what you see matches what your visitors will experience.
• Faster lists and analytics — dashboard list and analytics views load noticeably quicker.
• Polished test surface — a cleaner, more usable layout across the widget test page, including a scrollable debug panel for longer conversations.

Fixed

• Personality applied more reliably — your chatbot now follows its configured personality more consistently.
• More relevant product suggestions — the chatbot is more selective about when it surfaces products, so suggestions stay on-topic.
• Better multilingual handling — improved language detection for conversations that mix Chinese, Japanese, or Korean characters with Latin text.

What's New

Changed

• Skill instructions followed as written — The instructions you give each skill are now applied exactly as you wrote them, so your chatbot behaves more predictably and stays on-message.

Fixed

• More reliable knowledge-base answers — Your chatbot now consistently draws on your FAQs, documents, and other knowledge whenever it's helping a customer, so fewer relevant answers slip through.
• Exact details across languages — When your chatbot replies in a different language than your knowledge base, technical details like prices, codes, and specifications now stay precise and unchanged.
• Product links preserved — Links to your products now reliably appear in your chatbot's answers.

What's New

Changed

• "Plugins" is the new home for your integrations — what used to be called MCP Tools is now Plugins, with redesigned, easier-to-navigate setup pages and brand logos for each connector. Your existing configuration carries over.
• More features on Starter — Bring Your Own Model and Plugins are now available starting on the Starter plan, and human-handoff integrations are now a Starter-and-above feature.
• More accurate, on-topic answers — the assistant now answers strictly from your knowledge base rather than general training, and declines honestly when the answer genuinely isn't there instead of guessing.
• Answers in your visitor's language — replies follow the visitor's language throughout a conversation, including switches mid-chat and questions asked in a different language than your content.
• Recognizes your own services — if your business sells technical or specialized services, the assistant now treats questions about them as in-scope and answers from your knowledge base instead of refusing.
• Cleaner catalog browsing — a broad "what do you have?" now lists your products cleanly instead of an awkward "no matches found" hedge.
• A cleaner chat experience — a refined thinking indicator while the assistant works, and a message composer that adapts between touch and desktop.
• Smarter website crawling — the crawler now renders modern, JavaScript-heavy pages before importing and keeps an item even when one field runs long, so more of your site's content makes it into your knowledge base.
• Personality builder polish — the Make-your-own personality flow is clearer, previews each style as a sample conversation, and validates before you save.
• Knowledge-base table refinements — column-aligned rows, per-type color accents, and save confirmations.
• Stronger compliance audit logging — broader, more consistent security audit records across account and billing actions.

Fixed

• Paid plans no longer get stuck on Free — fixed a payment-processing race that could leave a paid subscription showing as Free after an out-of-app or interrupted payment; affected accounts now self-heal automatically.
• Payments needing extra verification now complete — repaired checkout for cards that require an additional verification step from the bank.
• Custom personalities apply reliably — a saved custom personality (Growth and above) now correctly shapes your live chatbot's replies.
• Accurate billing allocations — fixed monthly credit-allocation drift for partner-managed accounts.
• Forms behave reliably — location requests, clarifying questions, and end-of-chat prompts now appear and submit dependably, never loop, and always offer a way out.
• Location is remembered — a visitor whose location is already known is no longer re-asked on every nearby-search.
• Messages arrive complete — the chatbox now waits for the full response, so the "thinking" indicator never gets stuck.
• Your content survives to the answer — longer product, FAQ, and document fields are no longer trimmed before the assistant uses them.

Fixed

• Your product AI Context Notes are honored — The AI Context Notes you add to products (usage tips, consumption guidance, caveats) are now consistently reflected in your chatbot's answers, so it follows your guidance instead of overriding it with generic information.
• Replies stay in your visitor's language — The chatbot no longer switches to the wrong language partway through a conversation; replies now consistently match the language your visitor is using.
• More reliable nearby-store results — When a visitor shares their location to find the closest store, the chatbot now dependably returns nearby stores instead of asking for their location again.
• Accurate store availability — The chatbot no longer incorrectly says a business has no physical stores (or is online-only) when store locations are available; it now surfaces the real locations.

What's New

Changed

• Tidier widgets list with quick actions — Each widget now shows its agent avatar at a glance, and a new per-row menu puts common actions a single click away.
• Calmer end-of-chat for visitors — When a conversation times out, your chat widget now shows a single, clear "conversation ended" state right where your visitor was typing, with a one-tap way to start a fresh conversation.
• Interface polish — A round of accessibility, motion, and visual refinements across the console.

What's New

Changed

• Smoother sign-up and sign-in — Creating an account and signing in is now more reliable. If a sign-up gets interrupted partway through, the system automatically picks up where you left off the next time you return, so you're no longer left stuck mid-process.
• Refreshed Audit Log — The Audit Log has a cleaner, easier-to-scan layout with clearer event details, making it simpler to review account activity at a glance.

Fixed

• Audit Log filtering — Filtering the Audit Log by action now works correctly and returns the matching events instead of coming up empty.
• External links in chat — Links shared in the chat window now open properly in a new tab instead of failing to load.

Changed

• Consistent slide-out panels — every slide-out panel now opens at the same comfortable width, so editing your widgets, skills, and knowledge feels uniform across the console.
• Easier knowledge base navigation — the "Add" button now sits right where you expect it: pinned to the right on desktop and full-width on mobile for an easy tap.
• Better mobile layouts — console pages now fill your screen properly on mobile, with cleaner, more consistent spacing throughout.
• Automatic cleanup of abandoned invitations — team invitations that are never accepted are now tidied up automatically, freeing that email address to be invited again later.

Fixed

• Reliable team invitations — inviting a teammate no longer fails partway or leaves an invite stuck in limbo; invitations now go through cleanly, every time.
• No more layout shift — opening a panel or overlay no longer nudges the navigation bar as the scrollbar appears and disappears.
• Cleaner crawl-job cards on mobile — website crawl-job details now wrap and reflow neatly on smaller screens.

Changed

• More natural responses to multi-topic and location questions — When a visitor asks about several things at once, or follows up a product question with "where can I find this?", the bot now handles the conversation more smoothly without unnecessary clarifying questions or incorrect off-topic refusals.
• Better language matching — When a visitor writes primarily in Chinese, Malay, or another non-Latin script, the bot now replies in that language even if their message mixes in a few English words.
• Faster responses on single-topic questions — Straightforward queries no longer trigger extra processing, so simple chats feel snappier and use fewer credits per turn.
• Complete UI translations — Console settings and the homepage chat demo now display correctly in all supported languages (English, Malay, and Chinese).

Fixed

• Website Import recovers from temporary failures — The import status page used to get stuck on "Import job not found" after a transient hiccup and stop checking for progress. It now self-recovers and shows clear, friendly messages instead of raw provider error text. Large website imports also run with a more conservative concurrency to avoid hitting capacity limits.
• Human handoff replies preserved — When the bot transfers a conversation to your team, its response message is now kept intact instead of being replaced by a generic refusal.
• "Where can I get these?" correctly prompts for a location — Follow-up proximity questions after a product result now ask the visitor to share their location instead of replying that the topic is out of scope.
• More consistent product and FAQ answers — Resolved several edge cases where the bot repeated the same search multiple times or included referral suggestions that were not grounded in your knowledge base.

What's New

Changed

• A completely redesigned Console — a faster, enterprise-grade interface that's now fully mobile-friendly, with refreshed navigation and consistent, scannable list views across Knowledge Base, Skills, Widgets, and Integrations.
• A reworked Visitors inbox — visitor conversations are now a clean master-detail inbox, with uploaded attachments shown inline.
• Easier knowledge management — click any item to edit it, sync and select items right from the list, and get clear, plain-language messages when an item fails to sync.
• A streamlined widget editor — widget settings are now grouped into clear tabs, each saved independently so you only update what you change.
• A smarter website crawler — improved extraction of products, FAQs, documents, and store locations from your website.
• Configurable low-credit warnings — set the threshold for your credit-low banner in Settings.
• Greeting screen extras — add a line of additional information with clickable links to your widget's greeting.
• Refreshed Account and Profile settings, plus an updated privacy and cookie-consent experience aligned with the latest data-protection standards.
• Partner-managed accounts can now configure their own credit alerts and use the personality sandbox and other inherited plan features directly.
• Tighter knowledge isolation — each widget now draws only on the knowledge bases and skills you've assigned to it, enforced end to end.

Fixed

• Cleaner account switching — switching between accounts now fully refreshes your view, so you never see data from the account you just left.
• Product suggestions match the reply — product cards shown alongside a chat response now line up with what the chatbot actually recommended.
• More accurate location answers — the chatbot no longer says there are no stores when your locations can answer, and it now handles outlets that don't have a type set.
• Correct message order on reconnect — chat messages stay in the right order and no longer duplicate or shuffle when a conversation reconnects or a session ends.
• Sharper, more relevant answers — when there's no strong match, the chatbot no longer pads its reply with loosely-related items.
• No more accidental sends — the chat widget now blocks a message from being sent after a session has timed out, and shows immediate feedback while a file uploads so a slow connection never looks broken.
• Steadier reconnections — if the chat reconnects, your own messages no longer appear twice.
• Overlay polish — dialogs, slide-out panels, and their backdrops now layer and cover the screen correctly across the Console.
• Greeting reliability — your greeting's extra info is now saved correctly and the greeting shows even when no FAQs are configured.
• Clearer error messages — Settings flows now show errors right inside the dialog instead of failing silently.

Breaking Changes

• Facebook Messenger output format — for customers using the Integration API with Facebook Messenger formatting, the carousel response now uses an elements array (previously cards), and each quick reply includes a content_type field, to match Facebook's current Send API. Update any code that reads the carousel response.
• Usage credits in the API response — the Integration API now reports credit usage broken into multiple categories (chat, retrieval, orchestration, tools, and crawler) instead of a single combined value. If your integration reads the credits field from the API response, update it to the new breakdown.

What's New

Changed

• Refreshed console navigation — A new left-edge sidebar stays compact as an icon rail and expands when you need it, with cleaner styling across the console and the Gydr logo in one consistent spot.
• More reliable chat product suggestions — Product cards shown alongside chat replies now appear consistently and are filtered to the closest matches, so visitors see fewer loosely-related items.
• More dependable chat session endings — Ending a chat now confirms before closing, so sessions wrap up cleanly every time.

Fixed

• Accurate "how many" answers — The chatbot no longer under-counts when a visitor asks about the size of your catalog or your number of stores.
• No more premature "I couldn't find that" — When your knowledge base has the answer, the chatbot leads with it instead of opening with a denial.
• Cleaner chat replies — Removed occasional stray formatting characters from chatbot responses.
• Smoother console on mobile — Fixed touch scrolling, pull-to-refresh, and a scroll-lock issue that could leave the page stuck.
• Slide-in panels open cleanly — Configuration panels now slide in smoothly, without bouncing or layering glitches.
• Chat session ending no longer freezes — Resolved a case where ending a session could stall.

What's New

Changed

• Better follow-up handling — Your chatbot now connects multi-step questions more reliably. Visitors who refer back to products or topics from earlier in the chat get coherent answers instead of generic ones.
• Answers your visitors' questions instead of deflecting — Your chatbot no longer redirects visitors to seek outside help when their question is one your knowledge base can answer. Disclaimers only appear if you've explicitly written them into your knowledge base or skill prompts.
• Smarter suggestions for higher-budget shoppers — When a visitor indicates they're shopping in a higher price range, your chatbot now leads with premium options instead of starting from the cheapest.
• Cleaner category handling — Category names that differ only in capitalization are now treated as the same category. No more split lists or confused follow-ups when your catalog has minor inconsistencies.
• Conversation API responses include a new format field — Every non-error response now tells you which response shape produced it. If your code validates response shapes strictly, add format to your parser.
• Developer tab: Response Content Format dropdown — Pick how each API key formats its Conversation API responses. Available when the Conversations: Chat scope is enabled, with a new Format column on your API keys table so you can see which key delivers which shape.
• Richer location answers across channels — Phone numbers, map links, and websites you've configured on your outlets now show up as tappable buttons on Facebook Messenger cards and as native location messages on WhatsApp.

Fixed

• Widget no longer crashes on reconnect — Reopening the chat or retrying after a credit-exhausted message used to throw an error. Visitors can now refresh and resume cleanly.
• Smoother first-message experience after idle periods — If your chatbot was unused for a long stretch, the first message back occasionally surfaced as a timeout error. That window is now significantly smaller — visitors get a response instead of a failure.

What's New

Changed

• Polished chatbox interactions — The greeting-to-chat transition uses a smooth curtain animation. Input text is vertically centered. Footer spacing is precise. Hero content scrolls on desktop. End Session moved up to the header menu for less clutter.
• Widget Theme and White Label are now separate — No more confusing overlap between how your widget looks and how your Console is branded. Two distinct features, cleanly handled.
• Console feels faster — We cut unnecessary network requests from account switching and trimmed overhead behind the scenes. The dashboard is lean and responsive.
• Smarter embed for your sites — The widget now loads with stricter security guarantees, and loading errors get reported back to your page so they're easier to debug.

Fixed

• Sessions finally stay clean — Stale ended sessions can no longer corrupt new ones. We've tightened how sessions expire so they reliably close instead of lingering.
• Handoffs work every time — No more duplicate handoffs per session. Visitor profiles sync to integrated help desks once, in the right order. Close-ticket notifications always fire, even when sessions end unexpectedly.
• Better AI responses — Your chatbot no longer sends empty replies. Period. Internal references to your knowledge sources no longer slip into the answer text. Product and location info stays consistent. Off-topic questions get a graceful "I can't help with that" instead of a confused guess.
• Billing and credits, sorted — Credit reconciliation works correctly across all tiers. Failed payments retry automatically. Purchased credit packs reconcile properly. Partner accounts always use the partner formula.
• Chatbox polish — Mobile typing no longer zooms in. Disabled input fields don't steal focus. The copy button plays nice with other bubbles. The greeting screen won't auto-navigate away before you're ready. Account switcher is perfectly centered.
• Help desk integration improvements — Visitor profiles sync once, in the right order. Ticket timestamps are consistently formatted.

Breaking Changes

• New chatbot response engine — Your chatbot now runs on a rebuilt response engine that delivers smarter, streaming replies. If you built custom integrations against the previous response engine, you may need to update them. The Conversation API surface is unchanged.
• Custom chatbox URL override is deprecated — The chatboxUrl override on the widget embed snippet is no longer supported. We've tightened how the chatbox loads to reduce the risk of compromised embeds. Remove the override from your embed code.